Your Guide to Flower Delivery Terms in Old Oak Common

Terms & Conditions for Flower Delivery Services in Old Oak Common

Introduction

These Terms & Conditions (“Terms”) govern your use of our online flower delivery services in Old Oak Common and the surrounding areas. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before using our website or placing an order for flower delivery. These Terms apply to all customers in Old Oak Common and neighbouring areas seeking online flower delivery solutions.

Order Process

To place an order for flower delivery in Old Oak Common, customers must select their desired floral products, provide delivery details, and complete our online checkout process. When you place an order, you confirm that all details provided are accurate and complete. The order process will guide you through product selection, customisation where applicable, and input of recipient and delivery address information.

Orders are subject to product availability. While we strive to ensure accurate stock information, flower varieties, styles, and arrangements may be limited by seasonal availability or unforeseen supply issues. In the event we are unable to fulfil your selected product, we reserve the right to substitute it with a similar item of equal or greater value, ensuring the arrangement meets the quality and aesthetic standards you expect from our Old Oak Common flower delivery service.

Order confirmation will be emailed to you upon successful completion of the online payment process. This confirmation does not constitute acceptance; it indicates that your order has been received. The contract for flower delivery is formed once you receive a dispatch or delivery confirmation from us.

Payments

All orders for flower delivery in Old Oak Common must be paid for in full at the time of placing the order via our secure online payment gateway. We accept a variety of payment methods, including most major credit and debit cards, as displayed at checkout. Payment must be authorised by the cardholder and processed before your order can be fulfilled or dispatched.

Prices for floral products, delivery charges, and any additional services are clearly displayed on our website and are inclusive of VAT where applicable. Flower delivery charges may vary depending on the delivery location within Old Oak Common or neighbouring areas, and according to specified delivery timeframes such as same-day or timed delivery services. Any applicable delivery fees will be added to your order total at checkout and highlighted before payment is confirmed.

Cancellations and Amendments

If you wish to cancel or amend your flower delivery order in Old Oak Common, please contact us as soon as possible after placing your order. Due to the perishable nature of flowers and the time-sensitive preparation required, we can only accept cancellations or changes up to a specified cut-off time before the scheduled delivery date (usually within 24 hours after order placement or before your order has begun processing for same-day deliveries). Requests for cancellation or amendment after this period may not be possible.

Where a cancellation is accepted, a full refund will be issued to the original payment method within a reasonable timeframe. If an order is already being prepared or has been dispatched, we regret that cancellations or changes cannot be accommodated, and you may still be liable for the full cost of the order. Amendments to recipient details or product options, if requested within the allowable time, will be processed subject to availability and at our discretion.

In the unlikely event that we must cancel your order due to non-availability of specific flowers or unforeseen circumstances, we will notify you as soon as possible and provide the option of a suitable replacement or a full refund.

Delivery Policy

We offer flower delivery throughout Old Oak Common and surrounding areas on the selected date, subject to availability and any specified cut-off times for same-day or next-day delivery. Deliveries are made to the address specified at checkout. It is your responsibility to ensure that all delivery information provided is accurate and complete, and that someone is present to accept the delivery where appropriate.

If no one is available to take receipt of the flowers, our courier will endeavour to leave the arrangement in a safe location, with a neighbour, or follow any delivery instructions provided at the time of order. If delivery is not possible due to incomplete or incorrect address details, or inability to access the delivery location, we will attempt to contact you to rearrange delivery. In these circumstances, re-delivery may incur additional charges.

We cannot be held responsible for delays or non-deliveries resulting from incorrect details, recipient unavailability, or events beyond our reasonable control (including severe weather, transport disruptions, or other force majeure events). While we strive to deliver within agreed windows, delivery times are estimates and cannot be guaranteed, especially during peak periods.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted unless the product is found to be faulty or does not meet our quality standards. If you or the recipient receive a damaged or substandard arrangement, please notify us within 24 hours of delivery, providing photographic evidence where possible. We will assess the issue and, if appropriate, offer a replacement arrangement or a refund to the original payment method.

Refunds or replacements will only be made if we are satisfied that the issue is genuine and not caused by recipient mishandling or factors beyond our control after delivery. Any complaints raised outside of the 24-hour notification period may not be eligible for compensation.

Customer Obligations

You agree to use our Old Oak Common flower delivery service for lawful purposes only and to provide accurate, up-to-date information throughout the ordering process. You must not use our website to transmit or distribute malicious software, unsolicited communications, or engage in any behaviour that could harm our operations or reputation.

By placing an order, you confirm that you are at least 18 years of age, or if ordering alcohol or restricted products with your flowers, you and the recipient are of legal age as required by law.

Our Liability

To the fullest extent permitted by law, our liability for any claim arising from the supply of our Old Oak Common flower delivery service shall be limited to the value of the goods purchased and delivered. We do not accept liability for indirect, consequential, or incidental damages resulting from late delivery, non-delivery, or faulty goods, except as explicitly stated in these Terms.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded under UK law. Statutory consumer rights are not affected by these Terms.

Intellectual Property

All content, images, text, and materials displayed on our website are the property of our business or our licensors. These are protected by copyright, trademark, and other intellectual property laws. You are not permitted to reproduce, distribute, or use any material from our website for commercial purposes without our express written permission.

Personal Data and Privacy

Any personal data provided during the flower delivery ordering process in Old Oak Common is handled in accordance with our Privacy Policy and applicable UK data protection legislation. Your information will be used only for the purposes of processing your order, arranging delivery, and communicating with you as necessary. We do not sell or share personal data with third parties other than those required to fulfil your order.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to these Terms, or the provision of our Old Oak Common flower delivery service, will be subject to the exclusive jurisdiction of the courts of England and Wales.

Updates to These Terms

We reserve the right to update or change these Terms from time to time to reflect changes in law, business practices, or service offerings for flower delivery in Old Oak Common. Updates will be posted on our website and are effective immediately. It is your responsibility to review these Terms regularly for any changes.

Contact and Complaints

While we endeavour to deliver a high-quality flower delivery service across Old Oak Common and the surrounding areas, if you have any queries or wish to make a complaint regarding your order or these Terms, please contact us using the details provided on our website. We will address your concerns in a timely and professional manner.

Applicability

These Terms & Conditions apply to all customers placing online flower delivery orders in Old Oak Common and neighbouring areas, ensuring transparency, security, and a reliable customer experience throughout the order and delivery process.