Returns, Refunds & Complaints Policy — Flower Delivery Old Oak Common
Our Promise: Fresh Flowers Guarantee in Old Oak Common
At Flower Delivery Old Oak Common, we take pride in being a trusted local florist serving both households and businesses in the area. Our mission is to deliver beautiful, fresh, and vibrant flowers to your doorstep every time you order. We stand by our fresh flowers guarantee — every bouquet and arrangement crafted by our skilled florists is made with premium, locally sourced blooms whenever possible.
Damaged-On-Arrival Policy
Your satisfaction matters to us and we understand that accidents may happen during transit. If your flowers arrive damaged or not as described, please inform us as soon as possible. To help us resolve the issue swiftly, we may request a photo of the bouquet in its original packaging upon delivery. This allows us to assess what went wrong and how we can make it right for you.
Freshness Window
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided they are cared for according to the guidelines supplied with each bouquet. If your flowers show signs of wilting or spoilage within this freshness window, and you have followed the care instructions, please let us know immediately. Our fresh flowers promise is at the heart of what we do in Old Oak Common, ensuring you always receive a bouquet at its best.
Refund & Replacement Options
Should there be any concern about the quality or condition of your order, we are here to help. Depending on the nature of the issue, we can offer the following resolutions:
- Full or Partial Refund: If your order was not delivered as expected or arrived in poor condition, we can issue a full or partial refund as appropriate.
- Free Replacement: If your flowers are damaged, not fresh, or incorrect, we can arrange for a replacement bouquet to be delivered to you at no extra charge.
- Store Credit: As an alternative, we can provide you with a credit towards your next order, should you wish to give us another opportunity to delight you.
Our commitment to customer satisfaction means your happiness is our priority. We aim to resolve all concerns promptly and with the care you expect from a local Old Oak Common business.
Complaints Process
If you wish to raise a complaint regarding your flower delivery, please reach out to us with your order details and a clear description of the issue. All complaints are treated seriously and are reviewed by our team. We strive to respond to complaints within 24 hours and aim to resolve most cases quickly and efficiently. Your feedback not only helps us put things right for you but also allows us to improve our service for all our valued customers across Old Oak Common.
Trusted Local Florist
At Flower Delivery Old Oak Common, building lasting relationships with our customers is the cornerstone of our service. We’re proud to serve the community as a reliable, responsive, and caring florist. From homes to local businesses, we are dedicated to delivering fresh flowers and exceptional customer care every day. Thank you for placing your trust in us.
